Cancellation & Refund Policy

• Cancellations will be considered only if the request is made within 24 hours of enrolment/payment for a class, course, or subscription.
• Once classes have commenced or digital access has been provided, cancellation requests will not be entertained.

• Enrolments for short-term workshops, trial classes, or special events are non-cancellable.
• Customized services such as personalized lesson plans, one-on-one sessions, or tailored curriculum packages cannot be cancelled once scheduled.

Refunds may be considered if:

• The student experiences technical issues preventing access to classes, and the issue cannot be resolved by our support team.
• The quality of teaching/service delivered is demonstrably below the promised standard.
• Requests must be reported to our Student Support Team within 2 days of the first class/session.
• Our team will review the complaint and take an appropriate decision.

• For courses that include third-party learning materials, certifications, or partner platforms, any issues must be addressed directly with the respective provider.

• If a refund is approved, it will be processed within 9-15 working days to the original payment method.